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Campus Phone Information
EMPLOYEES HAVE TWO OPTIONS FOR MAKING AND RECEIVING TELEPHONE CALLS FROM ESU PHONE NUMBERS.
Option 1
Incoming Calls: Change voicemail greeting to explain the situation. Ask callers to leave a message with their phone number and email address, and we will respond either via email or an alternate phone number.
Outgoing Calls:
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Email
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Teams
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Zoom
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Personal device
OPTION 2
Incoming and Outgoing Calls: Workers from home will connect via VPN and use the Jabber desk phone to take and place calls. Due to limited VPN resources, this option will be limited to high volume phone users only.
CAN I FORWARD MY DESK PHONE TO MY CELL PHONE ?
No. ESU phone numbers cannot be forwarded to off-campus phone numbers.
ALTERNATIVES TO PHONE
Other communication alternatives include Zoom, Teams, and Email.
WHAT SHOULD YOUR VOICE MAIL MESSAGE SAY?
In the voicemail, let them know about the current situation, and that you are checking your voicemail. Ask them for their email, in order to get back to them.
For Example: "You have reached the desk of Corky the Hornet. Due to Coronavirus Covid-19 precautions, I may be working remotely, however, I am still checking and returning messages. If you leave a voicemail message, please note that I may return your call from an alternate number. If you prefer that I contact you via email, please leave your email address.
DEPARTMENT PHONES
IT will be reaching out to departments if we already haven't done so, see below for the full remediation list by department.
HOW DO I FIRST SETUP MY VOICEMAIL?
If a voicemail has been already setup for you, the initial PIN number to log into your voicemail is 11223344.
If you don't have a voicemail and would like access to it, send an email to helpdesk@emporia.edu to request it. Include your desk phone extension in the request.
DO I HAVE VOICEMAIL?
If you don't know whether you have voicemail or not, try calling your desk phone from a cell phone and letting it ring more than 4 times. Your voicemail should answer if you have it.
If you don't have a voicemail and would like access to it, send an email to heldesk@emporia.edu to request it. Include your desk phone extension in the request.
CAN I GET MY VOICEMAIL IN MY EMAIL?
Yes! If you would like access to it, send an email to heldesk@emporia.edu to request it. Include your desk phone extension in the request.
VOICEMAIL PIN RESET
If you have forgotten your voicemail PIN number, you can submit a request to the Helpdesk to have it reset. If you are on campus or connected via Skylab or the VPN, you can reset your own PIN number.
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Browse to https://myvoicemail.emporia.edu/inbox. Log in with your ESU credentials.
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Select Settings.
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Select Passwords, Change PIN.
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Enter and confirm your new PIN number and press Save.
HOW DO I CHANGE MY VOICEMAIL MESSAGE?
Log into voicemail, then press 4, 1. Follow the voice prompts to record your Standard Greeting. Step by Step Info
HOW DO I ACCESS MY VOICEMAIL WHEN I'M OFF CAMPUS?
If your voicemail is configured to send your voicemail messages to email, you can listen to them from Outlook on your cell phone, or from Office 365 web mail on your home computer.
If your voicemail is configured to remain on the voicemail system and you normally check it from your phone, these are the steps to check it remotely.
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Dial your own campus phone number, and wait until your voicemail greeting starts.
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Press *
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At the "Enter your Mailbox number" prompt, enter your 4-digit extension, then press #
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At the "Enter your PIN" prompt, enter your voicemail PIN number, then press #
Follow the prompts to listen to your voicemail messages
If you have forgotten your voicemail PIN number, you can submit a request to the Helpdesk to have it reset.
HOW DO I USE JABBER?
To Install Jabber, go to the Employees on Hornet365. Select Downloads, and then Jabber. Once the Jabber client is installed, it will prompt you to enter your email address.
You will need to enter your email address as username@uc.emporia.edu. Note the extra “uc.”
Then you will be asked for your username and password, enter your normal ESU login credentials. There will be several warnings that pop up about certificates. Click “Accept” on all of them.
If you want to use Jabber but didn't request it when we initially set up your VOIP phone, you will need to request it from the Helpdesk.